HP2-I57 Free Download Pdf & HP2-I57 Exam Study Guide & HP2-I57 Exam Targeted Training

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HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions (Q22-Q27):

NEW QUESTION # 22
Where can you find additional information about HP Services?

A. HP Workforce Central
B. HP AssetHub
C. HP Partner Portal
D. HP Workpath

Answer: C

Explanation:
The HP Partner Portal is the primary platform where partners and customers can access additional detailed information about all HP Services, including Care Packs, Post Warranty Support, and more. The portal contains product documentation, sales materials, service descriptions, and other essential resources to help partners and customers make informed decisions about the right HP services for their needs

NEW QUESTION # 23
A customer tells you that the company needs to perform maintenance on its PCs, but they expect the existing base warranty to cover all parts and labor they might need.
How should you respond to this customer?

A. Ask the customer to describe specific issues the company anticipates and point the customer to HP documentation that the in-house IT staff can refer to.
B. Offer the customer a discount for HP Hardware Support Services that provide coverage for unexpected issues and can be purchased with competitive financing terms.
C. Provide recent statistics that point to trends showing increased component reliability, resulting in reduced maintenance costs and less extensive warranty coverage.
D. Explain that HP Hardware Support Services can increase duration and coverage of the base warranty beyond basic parts replacement, with the addition of expert troubleshooting, diagnosis, and repair.

Answer: D

Explanation:
The base warranty provided with HP devices typically covers hardware repairs limited to parts replacement but does not include labor or troubleshooting services. HP Hardware Support Services, such as HP Care Packs, allow customers to extend and enhance the standard warranty to cover more comprehensive services, including diagnostics, labor, and faster issue resolution. By purchasing additional HP Support Services, the customer ensures they have access to expert assistance and coverage that goes beyond simple parts replacement

NEW QUESTION # 24
What are the benefits that Premium+ Support provides to customers? (Select three.)

A. 24x7 remote support in all countries where HP provides coverage
B. Automated ticketing streamlines & expedites repairs with high-quality support
C. Proactively alerts users to issues like hard disc drive issues, low batteries, thermal issues, and BIOS updates before they fail
D. Availability for purchase throughout the entire product lifecycle
E. Ability to monitor the entire customer fleet of HP and non-HP devices

Answer: A,B,C

Explanation:
HP Premium+ Support offers several key benefits to customers. First, it provides automated ticketing to streamline the repair process, ensuring faster resolutions for hardware issues (A). Second, it offers proactive alerts to notify users of potential device issues (e.g., hard drive failures, battery levels, thermal issues) before they become critical (B). Finally, Premium+ Support includes 24x7 remote support, available in all regions where HP operates, ensuring customers have access to help at any time (D)

NEW QUESTION # 25
Name two specific pain points a customer might have that HP Premium+ Support Services can help address.
(Select two.)

A. Customer needs to focus on CapEx rather than OpEx.
B. Changing trends have had a negative impact on business performance.
C. Customer is not set up for remote or hybrid working.
D. Customer is facing increased cyberthreats.
E. Employees are less productive due to maintenance issues.

Answer: C,E

Explanation:
HP Premium+ Support addresses several critical pain points for customers. First, it helps organizations whose employees are less productive due to maintenance issues (C) by providing proactive device monitoring and predictive analytics, which helps reduce downtime and maintenance-related delays. Second, for companies not yet equipped for remote or hybrid working (D), HP Premium+ Support offers services such as remote monitoring, enhanced security, and collaboration tools that make the transition to hybrid work more seamless and secure

NEW QUESTION # 26
Which statements are true about HP Premium+ Support end user alerts? (Select three.)

A. When one of these alerts appears, it alerts the end user that they need to submit a case to HP for repair and enables the end user to automatically create a case and the location of where they would like the service to happen.
B. End users cannot snooze the alerts.
C. If the customer IT administrator would like to view alerts, they can request an optional dashboard and turn off the end user alerts.
D. Only non-hybrid employees can receive end user alerts directly on their device.
E. HP Premium+ Support predictive alerts on each device are pre-configured to automatically go directly to end users - on their notifications tray.

Answer: A,C,E

Explanation:
HP Premium+ Support provides predictive alerts that notify end users directly on their device's notification tray (C). The alerts help streamline issue reporting, enabling users to quickly create a service case and specify repair details (E). If preferred, IT administrators can manage these alerts through an optional dashboard and can choose to disable them for end users (B), giving flexibility in alert management
https://www.hp.com/us-en/services/workforce-solutions/workforce-computing.html

NEW QUESTION # 27
......

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HP2-I57 FREE DOWNLOAD PDF & HP2-I57 EXAM STUDY GUIDE & HP2-I57 EXAM TARGETED TRAINING

HP2-I57 Free Download Pdf & HP2-I57 Exam Study Guide & HP2-I57 Exam Targeted Training